Top Reasons to Transform Digital Customer Journey in Insurance
Digital transformation in customer experience is becoming necessary for insurance companies that aim to make their workflows more practical, faster, cost-effective, and therefore more efficient. In this process, Digital Customer Journey (DCJ) directs companies' digitalization strategies by focusing on customer expectations and other components of digital transformation.
How Insurance Industry Benefit from Advances in Automation?
Automation transforms the entire business process in the insurance industry, which requires many time-consuming business processes. Hyper Automation technologies, which provide faster and more efficient service, increase the competitiveness of companies along with customer satisfaction.
Processes of AgeSA Become Living and Developing Facts
AgeSA decided to improve its call center Operations this year within the scope of their modernization project. Goals of this modernization projects have been determined as; creating a solution for customer’s problem in the first call and completing the requested transaction immediately.
Business Become Much Faster in AgeSA Thanks to Business Rules Automation
JFORCE has delivered AgeSA Sales Mobility- Business Rules Automation Project in order to automate risk assessment process of products under life insurance category of AgeSA. Life insurance processes have been renewed during the project for meeting the demands of customers.
Why we all need to care about IBMz z16 announcement - Fit for Business Purpose - Messages for ALL IT
IBM announced the new IBMz Server z16 on the 5th of April. I strongly believe this is not an announcement that only IBMz teams in clients need to care. It is always the need in each IBMz Server new model announcement which is nearly every 2 years but in general, mostly mainframe teams were involved or just assigned to be involved by IT organizations. But this time it is more exciting, more important! All business executives, IT executives, all IT teams (distributed platform, application architecture teams, infrastructure teams, data management teams, AI teams) needs to pay attention to this new HW and SW announcement. You will learn why when you read this...
What is Sustainable Innovation?
Sustainable innovation is defined as the process of creating products, services, and processes that simultaneously benefit society, the environment, and the company. In addition to the changing expectations of target audiences, social and environmental problems that need urgent prevention are driving companies to adopt sustainable innovation.
Technical Outsourcing: What Do You Need to Know?
Digital transformation and technological developments force companies to turn to outsource technical talent. Its benefits to both businesses and individuals contribute to outsourcing's rapid expansion.
Misconceptions & Unawareness About Mainframe in IT
What drives your decisions? Customer satisfaction or something else? Do you really want to keep reinventing the wheel? What are your questions about IT and IBM z?
Hyperautomation: The Future of Process Automation
One of the trends highlighted by Gartner specialists was hyperautomation. While automation will be familiar to most people, hyperautomation is a relatively recent term. So, let’s take a closer look at it to discover what it implies, what businesses can make use of it, what technologies it includes, and what benefits they offer.
Hybrid Cloud Technology: Data Storage and Beyond
Hybrid cloud services are an indispensable part of digital transformation to achieve agility and improve business processes. Meet JFORCE’s data storage solutions to boost your business with the advantages of this system.
Why Enterprise Agility is Important
The business world is unpredictable and ever-changing. The needs of customers, conditions of your employees, and expectations of shareholders are changing any moment. Therefore, businesses need to be equipped with the tools to meet those demands with agility.
The Most Effective Methods in Software Development and Modernisation
In software development, it is impossible to manage business processes and stay strong against your competition with old systems. Therefore, companies need to invest in software modernization.
6+6 Golden Rule of Explaining Your Business Processes with Diagrams
PM (Business Process Management) I will inform about some basic concepts such as "What is Business process Management", What is a process, why is it important. After that, I will be talking about the methodology used to draw the process diagram and the 6+6 items to make the drawn diagram much better.
Sanctions and PEP Screening: A Critical Step of KYC Processes
International financial sanctions prevent financial crimes in the domestic and international financial eco-system. Under the AML: Anti Money Laundering regulations, it is becoming a necessity for financial institutions to regularly assess customer risks.
The Importance of Customer Experience in Digital Banking
Digital transformation is aimed at digitizing the old methods, including the banking sector. So, what should banks take cognizance of this transformation?
Using Facial Recognition and Mobile Capture to Fight Fraud
Know Your Customer Protocols are fundamental to financial security systems and anti-money laundering techniques. It’s essential that banks and financial institutions leverage the same tech innovations to counter that threat and protect their users.
KYC Process Guide for Banks
Know Your Customer (KYC) is a customer identification and verification process that is mandatory for banks. In this article, we will overview the KYC process to give you a sense of the essential aspects of KYC implementation.
5 Use Cases for Business Process Automation in the Finance Industry
Changing customer expectations within the financial sector make it crucial for companies to participate in the digital transformation much faster than in some other industries. Banks and financial institutions that prioritize business process automation can carry out practical, error-free transactions, loan insurance processes, card transactions, compliance processes, and fraud detection.
The Future is Open: Turkey Turns to Open Banking and Digital-Only Banks
Increasing digitalization with the pandemic is also changing the banking sector. Banks aim to provide the most reliable, fastest, and highest quality service for their customers by taking advantage of the benefits of the online world and bringing the future to the present. One of the most important and popular steps taken towards digitalization with revolutionary innovations is Open Banking.
How does Business Process Automation (BPA) Benefit Banks and Their Customers?
As JFORCE expert software team, we can modernize your applications and infrastructure as well as transform your digital platforms into fast and practical platforms by using IBM BPM products within the Business Process Automation (BPA) solution that we have included in many projects.
New Generation Banking Model
As we all talk about covid nowadays, digital experts also talked about how covid has started the digital transformation in all technology areas. In this article, where I publish my own personal ideas, I will share my expectations how the financial technology landscape will look like after covid.